Well, I have to report something to you all that happened yesterday. I will give you the story, make some comments, and then let you all have at the.
On Thursday the 9th my wife was complaining that some of the keys on the MacBook Pro were not working. After closer inspection it turned out that four keys were, indeed, not functioning at all. So, I did what any apple guy would do….make an appointment for the Genius Bar at the apple store.
My schedule was pretty packed this week so I opted to make an appointment on a Saturday afternoon. It was a bright sunny day, so I brought both of my kids along. They always love the mall. So I get to the store, it is really packed. At first I wondered if it was such a good idea coming in on a Saturday. However, I was helped to the genius bar counter for my reservation in a timely fashion.
My Mac Genius took out a tool and popped the offending keys caps off. She, then, closely inspected each key. Im sure she was checking for liquid damage. After she was finished she looked at me and said, very well, Ill will get one on order for you then and it should be here on Monday. Puzzled, I said um…what are we ordering? To which she replied A new keyboard. Looks like we need to replace the whole assembly. If you drop your MacBook Pro off on Monday we will have it ready for you by Tuesday. AND ALL THIS AT NO COST! I was absolutely shocked (in a good way). So she wrote up the order, gave me a copy of the work form and my kids and I were on our way to enjoy the rest of the mall (of course not without stopping by the iPod Touch display. Birthdays are coming up and they want one REALLY bad. *sigh*).
My Apple Care runs out in June so I am thankful for these keys breaking on me now. But here goes my statement. For all of the conversations on this blog lately about how Macs are too expensive, and that the experience isnt worth the extra money I humbly submit this story as an example where I was eternally grateful that I did spend the extra cash for the Mac AND the Apple Care. This thing is almost 3 years old and the repair would have cost me around $300 if I didnt spend the money on the Apple Care. Huh, paid for itself already. So, you have money to spend on a new computer and cant afford a Mac? Thats cool. But if you are being swayed by the Apple Tax and PC hunters commercials all I will say is this. Pay now, or pay later, many of these things end up being the same in they end. I for one am very thankful for my Apple experience. Perhaps you will want to put THAT into the equation when purchasing your next computer.
There you go….have at it folks,
Cal